Refund policy
At AURELION, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within 5-7 days of delivery.
- Be unused, unworn, unwashed, and in its original condition.
- Have all original tags, labels, and packaging intact.
- Be accompanied by proof of purchase or order confirmation.
Returns that do not meet these conditions may not be approved.
2. Return Timeframe
Customers must initiate a return request within 24 hrs from the date of delivery.
Requests received after the return window may not be eligible for return or refund.
3. How to Request a Return
To request a return, please contact us at:
Email: patelbhavy1910@gmail.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos (if the item is damaged, defective, or incorrect)
Our support team will review your request and provide return instructions.
4. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved:
- The refund will be processed to the original payment method.
- Refunds may take up to 5 days to appear in your account, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
5. Exchanges
We offer exchanges for:
- Incorrect size received
- Damaged products
- Defective products
- Incorrect items shipped
Exchange requests must be submitted within 24hrs of delivery.
Exchanges are subject to product availability.
If the requested replacement item is unavailable, a refund or store credit may be offered.
6. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 24 hrs of receiving the order.
Customers may be asked to provide photographs of the issue for verification purposes.
Once verified, we will arrange a replacement, exchange, or refund at no additional cost.
7. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products showing signs of use, washing, or damage caused by the customer
- Items returned without original tags or packaging
- Customized or personalized products
- Gift cards
- Clearance, sale, or promotional items (unless defective)
8. Return Shipping Costs
If the Return Is Due To:
- Wrong item shipped
- Damaged product
- Manufacturing defect
AURELION will bear the return shipping cost.
If the Return Is Due To:
- Change of mind
- Incorrect size selected by the customer
- Personal preference
The customer may be responsible for return shipping charges.
9. Cancellations
Orders may be canceled before shipment by contacting our support team.
Once an order has been shipped, cancellation may not be possible and the return process will apply instead.
10. Refund Exceptions
We reserve the right to refuse returns or refunds if:
- The return conditions are not met.
- The product is returned in a damaged or altered condition.
- Fraudulent activity is suspected.
11. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
Store Name: AURELION
Email: patelbhavy1910@gmail.com
Website: aurelionfashion.in
Our customer support team will be happy to assist you.